General Terms & Conditions

Please take a few moments to read through these General Terms & Conditions (GTC) carefully. MEDITERRE International SA is entered in the commercial register of Lucerne, Switzerland. The contracting party is Mediterre International SA, Mühlenplatz 6, 6004 Lucerne, Switzerland (hereinafter “Mediterre”).

Scope and definitions
These GTC apply to your visit to www.mediterre.com and to the processing and execution of your order in our online shop.

The ‘customer’ is any person who visits this website or orders a product from it.

Our products and services are aimed exclusively at adults.

Mediterre reserves the right to amend these GTC at any time without provision of prior notice.

Products and services
The products on this website are our own products, products bearing the Mediterre trademark, or products produced by third parties.

Unless expressly specified otherwise, Mediterre does not collaborate with any of the third-party providers that display products on this website. In such cases, the intellectual property is owned by the third-party provider.

The images of products in the online store, brochures, promotional material etc. are merely illustrations and are non-binding. The information provided by the manufacturer such as the manufacturer’s warranty, as applicable in Switzerland, is definitive.

As a rule, Mediterre does not sell or deliver alcohol or tobacco to minors under the age of 18.

Orders and conclusion of contract
To place an order, you must provide your email address, first name, surname, address and date of birth. For legal entities we also require a company identification number and a valid VAT number if available.

The GTC shall be deemed to have been accepted on placement of an order.

For orders placed via the online store www.Mediterre.com, the customer will be sent confirmation by email within two (2) working days. A contract between the customer and Mediterre will come into effect only on receipt of this confirmation. Mediterre reserves the right not to accept orders or cancel orders without provision of a reason. The customer has no automatic right to place an order.

The customer can cancel his/her order up until the confirmation of readiness for dispatch and the price of the product.

Availability and delivery
Not all products offered on this website are available immediately. The delivery time of a product is stated during the ordering process. With completion of the ordering process, the customer accepts the delivery time.

In exceptional cases, it may not be possible to deliver a product despite confirmation of the order. Mediterre reserves the right to cancel the order in such cases. The customer will be informed of the cancellation by email and there will be no subsequent delivery. Any payment that has been made will be refunded. If several products are ordered and one or more cannot be delivered, the customer will not be entitled to cancel the purchase of the remaining products.

Goods are sent by courier (within Switzerland) or by post. The shipping and insurance costs must be paid by the customer, who will be informed of the amount in advance by email.

Alternatively, customers can collect the goods from Mediterre directly within three to five working days. Customers will be notified in writing of the option to collect their goods.

Products can in principle be shipped abroad; however, the shipping and insurance costs must be agreed and paid in advance. The ordered product will be dispatched only after the goods have been paid for in full (including shipping and insurance costs).

No claims may be exerted for non-delivery or late delivery. This shall not affect the provisions of Art. 4.2.

Prices and payment
The prices published on Mediterre’s website apply when placing an order. All prices are shown in Swiss francs and include value added tax at a rate of 7.7% resp. 2.5% plus the early recycling fee. The prices do not include the costs of packaging or transportation.

Each order placed in the online store is subject to the prices that were valid when the order was placed. Mediterre reserves the right to amend prices at any time.

An offer is valid as long as the product is activated and available in the online store.

Products must be paid for in advance during the order process. Payment may be made with the credit cards accepted by Mediterre. Any additional costs for a payment transaction must be borne by the customer.

For B2B customers, Mediterre reserves the right to carry out a credit check before accepting payments on account for orders. At its own discretion, Mediterre can decide which payment methods to accept on a case-by-case basis.

Transfer of benefit and risk
The risk transfers to the buyer as soon as the shipment has been transferred to the carriers. If the delivery is delayed or rendered impossible for reasons for which Mediterre is not responsible, the notification of readiness for dispatch transfers to the buyer.

Warranty and liability
Mediterre accepts no liability for defects resulting from improper storage or use. Negligible deviations from the product information do not give rise to any warranty claims.

Regardless of the legal grounds on which any claim is filed, under no circumstances can Mediterre be held liable for (a) ordinary negligence, (b) damage, consequential damage or lost profit, (c) unrealised savings, (d) damage resulting from delayed delivery or (e) any actions or omissions by the auxiliary personnel of Mediterre, whether contractual or non-contractual.

Reporting defects and legal consequences of defective products
Generally speaking, ordered products cannot be exchanged or returned. The customer is obliged to inspect the products for defects immediately on receipt. Any defects must be reported in writing immediately on receipt of the goods. Otherwise, the goods will be deemed to have been accepted in perfect condition by the customer.

If the customer subsequently discovers a concealed defect, it must notify Mediterre of the defect in writing within five days.

The defective product can be sent back to Mediterre along with a copy of the invoice and the correct address of the sender at the expense and risk of the customer. The original packaging must always be included. Acceptance of the product by Mediterre does not represent acknowledgement of the defect. After inspection of the defect, Mediterre will notify the customer of its findings.

If notification of the defect was received punctually and the defect is acknowledged by Mediterre, the customer has the following rights exclusively:

At its own discretion, Mediterre can either remedy the defective product or provide the customer with a replacement.

All further claims of any kind, especially to damages and compensation for pain and suffering, are entirely excluded.

With regard to products with no identifiable defects, Mediterre reserves the right to pass the costs of inspection of the alleged defect and the shipping costs on to the customer.

Intellectual property/use
Mediterre is the owner of all Mediterre products (including design) displayed on this website.

The content displayed on the website may not be modified or reused in any form. It may be used or published, particularly on social media, only with the written permission of Mediterre. In addition to the content of this website, this restriction also applies to links to other websites.

Force majeure
Mediterre accepts no liability for damage or delivery delays caused by force majeure or events such as strikes or transport, traffic or energy supply disruptions for which it is not culpable.

Liability for websites and links
The customer uses this website at their own risk. Neither Mediterre nor a company affiliated with Mediterre assumes any liability for the accuracy of the information published on this website. Although Mediterre takes all necessary measures to ensure that the content is accurate, it cannot be held liable for any errors.

Mediterre is not responsible for the content of third-party websites to which this website is linked, or for products or services on third-party websites. Furthermore, Mediterre assumes no liability for damage or loss arising from use of the links published on this website.

Place of jurisdiction
All disputes arising from or in connection with the content of this website and in relation to orders placed in the online shop are subject to Swiss law, under exclusion of the conflict of law rules. The United Nations Convention on Contracts for the International Sale of Goods (CISG) and any other intergovernmental treaties shall not apply. The place of jurisdiction is Zug, Switzerland.

Final provisions
If a part of these GTC proves to be invalid or unenforceable for any reason, this shall not affect the validity of the remaining provisions.